Runners World

Kit Friend

Awesome customer service - excellent value

• Overall Satisfaction

Danielle Mercey

Phil and Jim know their stuff and will give you friendly and knowledgeable service. Good range of running shoes. Opportunity to try them on the treadmill.

• Overall Satisfaction

Charlene Sami

The shop sales assistant gave me a detailed explanation on running and the type of footwear to use. Have been running for a few months with no pains on my knee. Outstanding service even when he got busy I still felt valued as a customer.

• Overall Satisfaction

Greg Tanner

I’m not a serious runner - but I am trying to get fitter and have got myself up to 5km continuous running on treadmills and had felt for some time that my shoes (quite expensive Nike running shoes with the air pocket soles) weren’t a great fit. Nothing obvious wrong with them, comfortable etc, just felt it was worth having a proper assessment. Went to the store and Phil put me on the treadmill in my Nikes (this isn’t to knock Nike by the way, but to praise what I bought and the service) while videoing the run. He then showed me where my ankle was rolling with each step and my calf therefore not being in the best alignment. He considered and brought out two variations of one shoe - one harder insole than the other to try. Filmed me in each, gave me good advice without pushing me one way or another while we reviewed the video. Another colleague in the shop chipped in some advice as an experienced runner. I bought the softer of the two shoes and in less than a week cut well over two minutes off my 5km time. I felt the difference immediately in my gait and even felt less tired after half an hour on the treadmill. Really chuffed with the purchase - I won’t give the brand as I don’t think that’s relevant - one needs the right shoe for one’s own feet and that’s what the shop will get you. Good to have great personal service - and I checked on line afterwards out of interest and couldn’t find anywhere selling the shoes cheaper. So you get all you could wish for in a local shop - personal attention, time, customised fitting and advice, no pressure, use of great technology to assess one’s running style. And a good price for what looks to be a very well designed and made pair of shoes that instantly ‘upped my game’. Only disappointment is I didn’t go there sooner! Thanks Phil!

• Overall Satisfaction

Alex Sim

Got a very attentive service here a few years. You pay a bit more for the trainers than online but online you don't get the personalised assessment of your gait and running posture. The trainers I bought have been lasted ages and been so comfortable, running and walking in them has dramatically improved my knee issues. Worth the extra money for the personalised assessment and tracking of you on their running machine. Friendly and not pressurising the sale I would go back.

• Overall Satisfaction